... the tranformation from an organic to the intentional path. It is about motivation, raction... emotion. It seeks to make people glad to have had the interaction and look forward to the next.
Experience design goes far beyond just the website, app or even purchase.
... the plan and the science necessary to to deliver Experience Design when, where and how you need it.
It's for any organization that wants to improve its key success indicators such as NPS, user engagement or bottom line profitability. An organization that is satisfied with its status quo does not need it.
We need to get to know you, your company your clients (happy and not) and your goals. We do this through stakeholder meetings, sitting with key teams and user research. Then, together we can begin defining your UX needs.
We will examine your organization to discover how ready you are to design and deliver great experience to all your important user segments. We see if you are ready to be an Experience Provider or if you first need to evolve toward that goal.
If your organization is not yet in a position to provide the experience level you would like we will help you plan the steps and guide you through the process necessary to get there.
You may need only one strategy to deliver the experience you require or you may need to learn to develop new ones for new product launches. In either case we will help you deliver, measure, improve and deliver better.