Experience is emotion. It is the sum of feelings felt, experienced, as
a user interacts with your brand. It includes her mood when she first encounters
it. It includes things she hears from her friends about it. It includes
your marketing, webs & apps, interactions with your service departments,
ite includes your pricing and quality.
It goes beyond the screen, it may not even include a screen. It goes way beyond Customer Experience or User Experience to include Employee Experience, Investor Experience, Supplier Experience or others.
Most importantly, it exits whether you design it or not.
Make the experiencve what YOU want it to be with design. Turn your casual visitor into a happy, repeate and recomending customer.
Know why you are doing it, what you expect from it and how much it will cost with strategy.
All our projects are individual. Contact us with any questions. We will happily meet or phone with you to see how we can best help you understand the process of "Doing UX".